Is this different from RCA training?

RCA focuses on finding root causes of defects. Problem Solving & Decision Making is broader, covering problem definition, creative solutions, and decision evaluation.

Is problem-solving training HRD Corp claimable?

Yes. Problem-solving and decision-making training from HRD Corp registered providers is claimable.

How long is the training?

Most programs are 2 days with extensive case studies and real-world exercises.

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Problem Solving & Decision Making Training Malaysia (2026) — HRDF Claimable

60 providers•25 with listed programmes•HRDF Claimable•Updated March 2026

Every manager faces problems daily — but not every manager solves them effectively. Problem Solving & Decision Making training provides structured methodologies covering root cause analysis, decision matrices, creative problem-solving, and risk-based decision frameworks.

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Quick Answer: Problem Solving & Decision Making Training

What is it: Training in structured problem-solving and decision-making — problem definition, root cause analysis, decision matrices, and creative thinking methods.

Who is it for: Managers, supervisors, engineers, team leads, and anyone responsible for solving operational problems.

Typical cost: RM3,000–RM6,500 per day for in-house programs.

Specialized Problem Solving & Decision Making Training Programs

Kepner-Tregoe (KT) Training Malaysia

What You'll Learn

Define problems clearly using structured frameworks before jumping to solutions
Apply root cause analysis to address underlying issues, not symptoms
Generate creative solutions using lateral thinking and brainstorming
Evaluate options using decision matrices and cost-benefit analysis
Make confident decisions under uncertainty using risk assessment frameworks

Who Should Attend

Managers, supervisors, engineers, quality professionals, team leads, and anyone facing complex problems or consequential decisions.

Full Curriculum: What This Training Covers

That's the outcome — here's exactly how we get you there, module by module. A typical programme is organised into these modules; content is tailored to your team, roles, and industry.

1.Foundations of Problem Solving & Decision Making

Defining what problems and decisions really are, the difference between problem solving and decision making, and why structured thinking reduces workplace errors and costly mistakes.

2.Defining & Analysing the Problem

Working through the problem-solving cycle to accurately define the problem, gather and study data, and distinguish symptoms from the underlying issue.

3.Root Cause Analysis

Using techniques such as the 5 Whys, fishbone/cause-and-effect diagrams and process parameter analysis to trace problems back to their true root causes.

4.The Problem Solving Model & Toolkit

Applying a step-by-step problem-solving model and a toolkit of structured techniques to move from confusion to clear, actionable solutions.

5.Creative Thinking & Generating Solutions

Brainstorming and thinking creatively to produce multiple viable alternatives, and contributing effectively as a member of a problem-solving team.

6.Decision Making Approaches & Common Traps

Understanding the dual-process of decision making, personal judgment heuristics (rules of thumb), and how to avoid common decision-making traps and biases.

7.Evaluating & Selecting the Best Solution

Using SWOT analysis and structured evaluation criteria to weigh options, analyse alternatives and select the best course of action, including sound group decisions.

8.Implementation, Planning & Follow-Up

Creating a plan to organise and implement the chosen decision, then monitoring, evaluating and following up to confirm the problem is resolved.

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