Conflict Management Training Malaysia (2026) — HRDF Claimable
Workplace conflict costs organizations time, productivity, and talent. Equip your managers and teams with proven techniques to address disagreements constructively, mediate disputes, and turn conflict into opportunities for growth.
Quick Answer: Conflict Management Training
What is it: Training on resolving workplace conflicts constructively — handling difficult conversations, mediating disputes, and building collaborative solutions.
Who is it for: Managers, HR professionals, team leads, and anyone dealing with workplace disagreements or difficult stakeholder relationships.
Typical cost: RM3,000–RM6,500 per day.
What You'll Learn
- Identify and address conflict before it escalates
- Apply the Thomas-Kilmann conflict resolution model
- Facilitate difficult conversations with confidence
- Mediate disputes between team members objectively
- Create a culture of constructive disagreement
Who Should Attend
Managers, HR professionals, team leads, project managers, and anyone who needs to navigate workplace disagreements or difficult stakeholder relationships.
Full Curriculum: What This Training Covers
That's the outcome — here's exactly how we get you there, module by module. A typical programme is organised into these modules; content is tailored to your team, roles, and industry.
1.Understanding Workplace Conflict
Defines what conflict is, the common causes of organisational conflict, how it manifests, and the productivity and relationship costs of leaving disputes unresolved.
2.Sources, Signs and Stages of Conflict
Covers how to spot the early warning signs of conflict, the stages disputes escalate through, and the different types of conflict across functions, teams and virtual work.
3.Communication Skills for Resolving Conflict
Builds active listening, the use of 'I' statements, asking open-ended questions, and avoiding blame and criticism when addressing tension directly.
4.Managing Emotions and EQ Under Pressure
Teaches identifying and expressing emotions, understanding how emotions drive conflict, and staying calm and self-controlled when situations become tense.
5.Conflict Resolution Techniques and Tools
Introduces collaborative problem-solving, negotiation, mediation and arbitration, plus structured methodologies such as Action Reflection Learning (ARL) and NLP tools for turning conflict into opportunity.
6.Building a Collaborative Culture
Focuses on cultivating empathy and respect, overcoming the barriers to collaboration, creating rules of engagement, and building cross-functional cohesion and trust.
7.Conflict Resolution Strategies for Managers
Equips managers to coach employees through conflict, set behavioural guidelines and expectations, and establish a formal conflict resolution mechanism in the organisation.
8.Self-Reflection and Workplace Application
Uses self-analysis to understand personal conflict responses, then converts the framework and tools into an action plan applied to real workplace scenarios.
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Conflict Management Training Programmes Available
Frequently Asked Questions About Conflict Management Training
Training typically covers the Thomas-Kilmann model (competing, collaborating, compromising, avoiding, accommodating) and when to use each approach depending on the situation.
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Ringkasan dalam Bahasa Melayu
Latihan pengurusan konflik di Malaysia mengajar teknik penyelesaian konflik di tempat kerja, mediasi pertikaian, dan kemahiran perbualan sukar. Sesuai untuk pengurus dan profesional HR. Boleh dituntut melalui HRDF.
Last Verified: March 2026