ITIL 5.0 Foundation Certification Training in Malaysia (2026) — HRDF Claimable
ITIL 5.0 is the latest evolution of the world's most widely adopted IT service management framework — now redesigned for AI-enabled, cloud-native environments. Malaysian organisations adopting ITIL 5.0 gain a structured approach to digital service delivery that aligns IT operations with business outcomes.
Quick Answer: ITIL 5.0 Foundation Certification Training
What is it: 5-day certification prep program covering ITIL 5.0 concepts, practices, and digital service management for the foundation exam
Who is it for: IT Managers, IT Support Engineers, Service Desk Personnel, IT Operations Staff, Digital Service Managers
Typical cost: RM2,500–RM6,000 for the 5-day program
What You'll Learn
- Understand ITIL 5.0's updated service value system and how it integrates AI and automation into IT service management
- Learn the four dimensions of service management: organisations & people, information & technology, partners & suppliers, and value streams & processes
- Master the seven guiding principles including the new emphasis on sustainability and co-creation of value
- Prepare confidently for the Axelos ITIL 5.0 Foundation exam with practice questions and mock assessments
- Apply ITIL practices to real-world Malaysian IT environments including cloud migration, DevOps integration, and incident management
Who Should Attend
IT Managers, IT Support Engineers, Service Desk Analysts, IT Operations Staff, Digital Service Managers, System Administrators, DevOps Engineers, and professionals seeking to understand IT service management best practices in AI-enabled organisations.
Full Curriculum: What This Training Covers
That's the outcome — here's exactly how we get you there, module by module. A typical programme is organised into these modules; content is tailored to your team, roles, and industry.
1.Digital Product & Service Management Fundamentals
Defines service, product, digital product and digital service, walks through value co-creation (value, cost, risk, output vs outcome) and service offerings, and frames what has changed from ITIL 4 to ITIL Version 5.
2.Service Relationships & Service Level Agreements
Covers service providers, consumers and digital product vendors, the sponsor/customer/user roles, the service journey, basic vs cooperative vs collaborative relationships, and how service quality, service levels and SLAs are defined and managed.
3.The ITIL Value System & Governance
Explains the components of the ITIL Value System (guiding principles, governance, value chain, management practices and continual improvement) and how governance directs and controls the organisation to enable value co-creation.
4.The Seven ITIL Guiding Principles
Works through the guiding principles (focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, optimise and automate) and how they combine to support decision-making and improvement.
5.Product & Service Lifecycle, Value Chain & Management Practices
Maps the ITIL Product and Service Lifecycle activities within the value chain, introduces the key ITIL management practices (incident, problem, change enablement, service level and others) and the structure of the Official ITIL Practice Guides.
6.Value Streams: Mapping & Management
Introduces the purpose and core concepts of digital value stream mapping and value stream management, and how the two relate to improve end-to-end flow, visibility and outcomes.
7.Continual Improvement & The Four Dimensions
Covers the ITIL Continual Improvement Model step by step and the Four Dimensions of Product and Service Management (organisations and people, information and technology, partners and suppliers, value streams and processes) as a holistic view.
8.AI in ITIL & Framework Integration
Explains how AI supports the product and service lifecycle, introduces AI Governance and the ITIL AI Capability Model, and shows how ITIL integrates with DevOps and PRINCE2 / PRINCE2 Agile; the one-day HRD Corp claimable course includes the closed-book certification exam.
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ITIL 5.0 Foundation Certification Training Programmes Available
Frequently Asked Questions About ITIL 5.0 Foundation Certification Training
ITIL 5.0 Foundation is the entry-level certification from Axelos (now part of PeopleCert) that validates your understanding of ITIL 5.0 key concepts, the service value system, and IT service management practices. It is a prerequisite for all higher ITIL certifications and is globally recognised across industries.
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Ringkasan dalam Bahasa Melayu
Latihan pensijilan ITIL 5.0 Foundation di Malaysia menyediakan profesional IT dengan rangka kerja pengurusan perkhidmatan IT terkini yang diiktiraf di seluruh dunia. Program 5 hari ini merangkumi konsep utama ITIL 5.0, sistem nilai perkhidmatan, prinsip panduan, dan amalan pengurusan perkhidmatan digital untuk persekitaran yang didayakan AI. Peserta akan bersedia untuk peperiksaan rasmi PeopleCert. Latihan ini boleh dituntut melalui HRD Corp (HRDF) dan sesuai untuk pengurus IT, jurutera sokongan, penganalisis perkhidmatan, dan profesional operasi IT di Malaysia.
Last Verified: March 2026