Insaight Consultancy

About Insaight Consultancy

Insaight Consultancy is a HRD Corp approved customer experience training and consulting firm based in Malaysia, operating since 2012. We specialise in CX capability building across banking, financial services, retail, telecommunications, healthcare, and logistics. Our programmes span all levels — from frontline customer service staff through to senior CX leaders and C-suite executives. All programmes are delivered using the META Method™, Insaight's proprietary four-stage framework covering strategy, training, implementation coaching, and real-time measurement. Clients include Maybank, CIMB, AEON Credit, Tenaga Nasional, and Celcom. Our lead consultant holds ICF-ACC and COPC certifications. All programmes are claimable under the SBL-Khas scheme.

Training Specializations